To manage a conflict successfully, a company must know the circumstances that caused it and take into account the personalities, cultures, personal history, and gender of the disputants.

ASFM will help your company:
Identify conflicts (i.e. definitions, types, levels);
Manage conflicts (i.e. causes, stages);
Understand the consequences of conflicts;
Contend with employees' reactions;
Analyze well-known conflict resolution models; and
Implement conflict resolution strategies.